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Cancellation Policy

I require 24 hours for cancellations or rescheduling. Appointments moved or cancelled within a 24-hour window will be charged a 50% of the cost of the appointment. You can cancel and reschedule your appointment yourself up to 24 hours before the start time through the link in your confirmation e-mail. Please contact us to cancel & reschedule within the 24-hour window. No-show appointments will be charged the full appointment fee. An insurance receipt cannot be issued for no-show appointments. Booking an appointment acknowledges acceptance of this policy. NEW CLIENTS: New clients must pay either via credit/debit immediately or via e-transfer (to joandohey@gmail.com) at least 48 hours before the start of the session to hold their appointments; otherwise, I reserve the right to cancel the appointment. If you are a new client booking a service within this 48-hour window, please remit your payment immediately after completing your booking. In-person payment option is only available for returning clients booking in-person service sessions. WORKSHOPS & COURSES: Workshops and Courses must be paid at least 72 hours before the start of the session. If you are booking a workshop or a course within this 72-hour window, please remit your payment immediately after completing your booking.

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